Returns & Exchanges
At Söner Watches, we offer a 30-day return policy to ensure you are completely satisfied with your timepiece. If you are not happy with your purchase, you can return or exchange it provided it is in its original, unworn condition.
Initiate Your Return
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your watch in its original presentation box and protective packaging to ensure it remains secure during transit.
Ship the Item
Attach the provided shipping label to your package and drop it off at your nearest authorized courier location.
Inspection and Refund
Once our watchmakers verify the condition of the returned item, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing